FAQ

Frequently Ask Question


1. How to make payments?

We encourage you to pay via online transfer. You may find our account number as follow:-


Bank: MAYBANK BERHAD

Account Name: ACADAIMN SDN. BHD. 

Account No: 5572 4105 5722


Please email to us the transfer confirmation or upload the file / photo at Order History after your respective online service show the message of “success”

How about Cash? Yes, we do accept cash deposit via Maybank. Kindly email or whats app or wechat the bank-in slip to us after the deposit. It will help us to track your payment and tally to your purchase order.

Can I pay by cheque? We only accept cheque for purchase more than RM500.00. Items will only be couriered upon clearance of cheque(s).

You may use paypal if you wish to pay by credit card, debit card or American Express.

 

2. How can I know more about the products?

You may email to us at ls@lovesweeteners.com for more information.

 

3. How long will you send courier the parcels?

We ship parcels out every day except public holidays and weekends. For purchase order together with payments made before 12pm, we will do our best by shipping the products on the same day, except public holidays, public holidays’ eve and weekends. Any purchase order and payments made after 12pm everyday, we shall ship your order on the next working day. Please allow Seven (7) working days to receive the shipments to avoid dissapointment.


4. What is the courier service provider which I can select?

City-Link is our main courier service provider. 

 

5. How long do I expect to receive the items?

For West Malaysia, kindly provide 48 hrs for the shipments. We will assist you in checking the item’s location and will ensure that you will receive the parcels in the shortest duration. However, please allow Seven (7) working days to receive the shipments to avoid dissapointment.

 

6. Can I change my shipping address after I placed my order?

Yes, you can still change your shipping address provided that the parcel is still in the stores. Once the parcel(s) is/are shipped, we are unable accede your request.

 

7. Which address should I ship to?

As the shipping company will be delivering the parcel between 9.00am -5.00pm on weekdays (except Public Holidays), we strongly advise that you provide an address where you will be around or someone to receive the parcels on behalf.

 

8. Do you trade internationally?

We do accept international orders. We will need special arrangements on your orders due to the logistics and shipping fee. Please do contact us at ls@lovesweeteners.com

 

9. How would I know whether you have received my confirmation?

Upon receiving your order, we will provide you an email confirmation. You can find our bank account at "Contact Us" if you are using bank transfer or cash deposit. For credit card, debit card or American Express user, you may proceed with the payment. Once the payment is clear, please provide us the payment slip via email, Whats app or wechat. We will give you an email contains the below information:-

a) The picture of the items you have purchased; 

b) The picture of the packaging; and

c) The tracking code

 

10. How do i check if my order has been shipped out? 

We will provide the tracking code via email and you can also check the status at your "Order History".


11. Can I cancel my purchase after I have paid?

You may still cancel the purchase even after you have banked in the amount provided the item(s) is still in the store. However, we will only accept the purchase cancellation provided you are selecting a new product. Cancelling the purchase and asking for a refund is strictly prohibited.

 

12. Can I get a refund?

You would not be getting any refund after your purchase. The amount of credits available can be used in future. The credit will be available for 90 days from the day you make payments.

 We will only provide the refund if the item(s) has sold out or out of stock

 

13. Why was my order cancelled? 

Your order will be automatically cancelled if we do not receive any payment details from you within Two (2) days.

 

14. How long do I have to make payments after i check out? 

We abide strictly to Two (2) das deadline. Reminders will be sending out after One (1) day. Order will be cancelled if you do not update us with your payment details within Two (2) days. You can resubmit te order (subject to product availability) if your order has been cancelled. 

 

15. Why should I sign up as your member?

It is more convenient if you could sign up and become our member. The benefits are as follow:-

a) a whole life 10% discount on all items;

b) an email for new arrivals;

c) additional discount during promotion period; and

d) The shipping fee for purchase above RM120.00 will be waived (for Semenanjung Malaysia only).

 

 


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